Frequently Asked Questions

What time do doors open for each event?

The time the doors to Cowboys Dancehall open will vary according to the event. The typical times are noted below. Please check the event's detail page for the exact time the doors open.

What is the dress code?

Guys:

• Must have sleeves
• No cuts
• No elastic waistbands or athletic type shorts
• No open toe shoes 
• No team jerseys unless the team played that day

Can I bring a camera into the Cowboys Dancehall?

Restrictions of still and video cameras vary by event. The event producers determine this policy and not Cowboys Dancehall. Please check the event detail page for the concert or event that you are attending.

On nights without a concert or special event Non-Professional cameras are allowed. Professional cameras (cameras that have a lense 3 or 6 inches in length) and cameras placed on a tripod are not allowed in Cowboys Dancehall unless accompanied by proper media credentials provided by Cowboys Dancehall or event producers.

Audio and video cameras are strictly prohibited any time that Cowboys Dancehall is open to the public.

Can I bring food or drinks into the arena?

Guest are not permitted to bring any type of drinks into Cowboys Dancehall. Guests are allowed to bring food such as birthday cakes, party platters and catered items into Cowboys Dancehall.

I am attending an event with someone who is disabled. How do I access disabled parking and can I get a wheelchair escort?

Handicapped parking is available on the front row of our Parking lot.. Wheelchair escorts are provided by our Floor Staff. Please ask any Cowboys Dancehall Team Member for assistance. To arrange services in advance, please call 214-352-1796 M-F between 10 AM and 4 PM.

What time is the box office opened?

When doors are open for an event: the Box Office and Will Call is located at the main entrance in the front of the building.

When doors are not open for an event: You may also purchase event tickets by calling 214-352-1796 Monday - Friday, 10:00 a.m. to 4:00 p.m.  During holidays please call in advance to determine if the Office is open. 

What is the minimum age for guests?

For all events guests entering the club must be 18 years of age or older.

I would like to have information about upcoming presales and events at Cowboys Dancehall. What do I need to do?

Become a member of the Cowboys Connection and we will periodically send you updates about upcoming events and presale opportunities. To become a member click HERE.